1. General Information
We are proud to offer worldwide shipping for all our products. Our goal is to ensure that your order reaches you safely, efficiently, and within a reasonable timeframe, no matter where you are located.
2. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, processing times may be slightly delayed. In such cases, customers will be notified accordingly.
3. Shipping Time & Delivery Estimates
Delivery times vary depending on the destination:
- Standard International Shipping: 7–25 business days
Please note that these are estimated delivery times and may vary due to customs processing, local courier delays, or unforeseen circumstances.
4. Shipping Costs
Shipping fees are calculated at checkout based on your location, package weight, and selected shipping method.
From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.
5. Customs, Duties, and Taxes
Orders shipped internationally may be subject to import duties, taxes, and customs fees once they reach the destination country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more information.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment status in real-time.
7. Shipping Restrictions
While we strive to ship worldwide, certain locations may have restrictions due to logistics or legal limitations. If we are unable to ship to your location, you will be notified during checkout or shortly after placing your order.
8. Lost, Damaged, or Delayed Shipments
- If your package is lost in transit, please contact us and we will assist in resolving the issue with the shipping carrier.
- If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging.
- We are not responsible for delays caused by customs, natural events, or carrier issues beyond our control, but we will do our best to assist you.
9. Incorrect Address Disclaimer
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, please contact us immediately before your order is shipped.
10. Contact Us
If you have any questions regarding your shipment, feel free to contact our customer support team:
Email:support@aladdinstore.org
Response Time: Within 24–48 business hours
